Privacy & Return Policy

Effective Date: 1st August 2025

Welcome to The Kiisi Brand.

We value your trust and are committed to protecting your privacy and ensuring your satisfaction with our products.

Please review the policies below to understand how we handle your information and our terms for returns.

Privacy Policy

At The Kiisi Brand, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

What We Collect:

* Full name, email address, phone number, and shipping/billing address

* Payment details (processed securely via third-party gateways)

* Order history and any communications with us

How We Use Your Information:

* To process and ship your orders

* To provide customer support and updates

* To personalize your experience with our brand

* To send marketing emails only if you opt in

How We Protect Your Information:

* We use industry-standard encryption and secure servers

* Your payment data is never stored on our servers

* We do not sell or rent your information to third parties

Return & Exchange Policy

Due to the personal and hygienic nature of our products, The Kiisi Brand does not accept returns or offer refunds. However, we do make exceptions for the following:

We Only Accept Returns If:

* Your order arrived damaged

* You received the wrong item(s)

To Qualify for a Replacement:

1. Contact us within 48 hours of receiving your order.

2. Email us at Kiisivlog@gmail.com with:

* Your order number

* Clear photos of the product and packaging

* A description of the issue

3. Once approved, we will ship a replacement product at no extra cost.

Important Notes:

* No claims will be accepted after 48 hours of delivery confirmation.

* Refunds are not offered under any circumstances.

* We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier.